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Information

Do I need a PayPal account to place an order?

No. Our checkout offers all major credit & debit cards along with PayPal as payment options when placing an order.

Can I buy your products at a store or elsewhere online?

StringDog products are only available directly from us on our website. We may collaborate or participate in a promotion with another firm. They will state that they are authorized to offer our products and have received expressed written permission to do so. If you would like to confirm if an offer is authorized please email us at info@stringdog.net.

Where do you ship to?

Of course we would like to ship to anyone in the world and outer space that would like to purchase our products. We do however observe the US Treasury and OFAC notices regarding shipping. We currently do not Ship to Serbia, Libya, North Korea, and Iran. This may be subject to change, and our shipping policy to any country is at our discretion. A shipping carrier may also prohibit where shipping could be available at any time.

The majority of our shipping is by the US Post Office, and subject to change based on what may be the best for our customer. Our boxes of strings may be shipped with the display box folded in order to save on shipping when possible.

If you would like insurance on your shipment, please request it upon ordering. Keep in mind that insurance is not available in all countries. StringDog is not responsible for lost, confiscated or taxes/duties placed on a shipment. We are responsible for making the shipment with a carrier.

Do you offer a product warranty?

Yes. There is a 90-day warranty for defective materials and or workmanship. This excludes product misuse, abuse, standard wear and use, or string breakage. Customer is responsible for shipping to StringDog. StringDog will replace product or issue a refund at Stringdog's discretion. StringDog will cover shipping cost to a customer for replacement of a product resulting from warranty claims made within 90 days of original delivery date. For claims, contact us at info@stringdog.net.